How We Can Help
Below you will find a list of the most commonly asked questions we get on our store. If your questions is not answered, please email us at email@example.com and we'd be more than happy to help!
I changed my mind, can I cancel?
Because we begin production of merchandise as soon as we get an order, we will not cancel ANY order after receiving payment.
We’ve already started working on your order and it is too late to cancel it or modify it.
I placed my order, but I have not received my confirmation email yet.
First, double check your spam folder and other email accounts.
Can’t find it? No panic, just contact us at firstname.lastname@example.org and we will gladly assist you!
I ordered the wrong size or color, what should I do?
Your satisfaction is our no.1 priority. If the purchase was made within 24 hours please contact our support team at email@example.com right away with your name and order number, as well as the correct variation that you wanted. Although we cannot guarantee that the change will be possible due to automatic production of merchandise, we will do our best to find a resolution for you.
What is the estimated delivery time?
Apparel takes 3-7 business days to process before shipping. In some cases, due to item back order, there may be a slight delay (usually of no more than 7 additional days).
Once your order has shipped, you will receive your tracking number to the email you provided during check out.
Does COVID-19 affect the delivery?
Due to challenges caused by Coronavirus (COVID-19) delivery of your orders may take up to 10 full business days to be processed, picked and packed before it is shipped.
In addition, delays are worldwide with production/shipping times extending up to as long as 2 weeks.
Therefore please allow 2 - 3 weeks for your orders to arrive. Orders placed during a sale may take a little more time to process in our warehouse due to high volume. We will try our best to get your products to reach to you as soon as possible.
I did not receive my order
If an item is returned to our warehouse as undeliverable (due to, for example, incorrect address provided, a change in address before the order was shipped, etc.), the customer will be responsible for the shipping cost for reshipment. Please make sure that your mailing address is correct before processing an order. We only send to the SHIPPING ADDRESS that you provide during checkout.
Additionally, we are NOT responsible for post office issues relating to lost/stolen packages and/or incorrect provided shipping addresses. For example, if your tracking number shows that your package was “successfully delivered” then it becomes the responsibility of the post office.
What payment methods do you accept?
We accept Visa, Mastercard, AMEX, Discover, JBC, Diners Club card all major credit/debit cards.
How secure is my personal information?
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology provided by Shopify, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
I never received my package, what should I do?
If your item has not arrived within 2 - 3 weeks days please contact our support team at firstname.lastname@example.org.
Will COVID-19 affect my delivery?
Due to the Coronavirus (COVID-19) pandemic, we have been experiencing delays on shipment, however we are working as hard as we can to get your items delivered to you as fast as possible. Please up to 6 weeks for items to be delivered.
International buyers -Will I be charged duties when my package arrives in my country?
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.