How We Can Help
Below you will find a list of the most commonly asked questions we get on our store. If your questions is not answered, please email us at firstname.lastname@example.org and we'd be more than happy to help!
I changed my mind, can I cancel or modify my order?
When you place an order, you have 24 hours to contact us at email@example.com to request a cancellation or modification.
After 24 hours, we’ve already started working on your order and it is too late to cancel it or modify it.
To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.
To modify an order, please include all the details of your order: order number, style, size and color then specify the item you would like to change it for in your email and we’ll do our best to help you!
I placed my order, but I have not received my confirmation email yet.
First, double check your spam folder and other email accounts.
Can’t find it? No panic, just contact us at firstname.lastname@example.org and we will gladly assist you!
I ordered the wrong size or color, what should I do?
If the purchase was made within 24 hours please contact our support team at email@example.com right away with your name and order number, as well as the correct item you wanted.
Note: your satisfaction is our no.1 priority and we will do our best to find a solution that will make you happy! Please contact our support team for assistance.
What is the estimated delivery time?
Due to challenges caused by Coronavirus (COVID-19) delivery of your orders may take up to 3-7 full business days to be processed, picked and packed before it is shipped.
Please allow 2 - 6 weeks for your orders to arrive. Orders placed during a sale may take a little more time to process in our warehouse due to high volume. We will try our best to get your products to reach to you as soon as possible.
What payment methods do you accept?
We accept Visa, Mastercard, AMEX, Discover, JBC, Diners Club card all major credit/debit cards.
How secure is my personal information?
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology provided by Shopify, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
I never received my package, what should I do?
If your item has not arrived within 2 - 6 weeks days please contact our support team at firstname.lastname@example.org.
Will COVID-19 affect my delivery?
Due to the Coronavirus (COVID-19) pandemic, we have been experiencing delays on shipment, however we are working as hard as we can to get your items delivered to you as fast as possible. Please up to 6 weeks for items to be delivered.
International buyers -Will I be charged duties when my package arrives in my country?
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.